Terms and Conditions and Imprint
General Terms and Conditions (GTC) of Lanandina
1. Scope and conclusion of contract
Lanandina offers handmade textile products from sustainable production through its online shop (Instagram and website) – particularly pillowcases, rugs, and handbags from Argentina. By ordering a product, the customer agrees to these terms and conditions. The contract is concluded by a written order confirmation (e.g., by email) or by delivery of the goods.
2. Prices, shipping costs and payment
All prices are quoted in euros and include Austrian VAT. Shipping costs are listed separately. Shipping is handled by a suitable carrier. For deliveries outside the EU, the buyer is responsible for any additional customs duties and taxes.
Payment is made via prepayment, instant bank transfer, PayPal or other payment methods offered in the online shop.
3. Delivery and transfer of risk
Delivery is insured and sent to the address provided by the customer. For deliveries within Austria, the shipping costs listed in the online shop apply. For deliveries to other countries, the shipping costs listed in the online shop also apply.
If the customer is not available upon delivery and the package is not picked up from the collection point within the storage period, the customer will bear the return shipping costs. The risk of accidental loss or deterioration of the goods passes to the customer or a third party designated by the customer upon delivery.
4. Retention of title
The delivered goods remain the property of Lanandina until full payment has been made. The customer is not entitled to resell or pledge the goods until full payment has been made.
5. Warranty and Liability
The statutory warranty periods apply. Minor deviations in color, shape, size, or structure do not constitute a defect due to the handmade nature of the products and do not constitute a warranty claim.
Defects must be reported in writing immediately upon discovery. The warranty period is two years from delivery. For businesses within the meaning of the Consumer Protection Act (KSchG), a period of six months applies.
6. Right of withdrawal for consumers (EU)
Consumers within the EU have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period begins on the day on which the customer or a designated third party receives the goods.
The customer bears the return costs. To exercise the right of withdrawal, a clear declaration by email to: contact.lanandina@gmail.com is sufficient.
Sample cancellation form:
Revocation of the purchase contract
Sender: [First and last name, address]
To: Lanandina, [Insert address]
I hereby revoke the contract I concluded for the purchase of the following goods:
Ordered on: [Date]
Received on: [Date]
Order number: [number]
Please refund the purchase price of [amount] euros to the following account:
Account holder:
IBAN:
BIC:
Date, signature
There is no right of withdrawal in the case of:
Goods that have been individually manufactured or modified according to customer requirements.
Consequences of revocation:
After receipt of the cancellation and return of the unused goods, the purchase price (excluding delivery costs) will be refunded within 14 days to the original payment method used.
A replacement value may be deducted if the goods are returned damaged or used.
7. Place of jurisdiction and applicable law
Austrian law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes is Vienna, provided the customer is a business. For consumers, the place of jurisdiction is the place of their place of residence.
8. Severability Clause
Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.
9. Copyright
All content (text, images, designs) on the Lanandina website is protected by copyright and may only be used with express permission.
Imprint:
Owner: Mag.a Aurelia Haindorfer
Address: Schmiedelehen 1, 4553 Schlierbach, Austria
Retail company (free trade)
Member of the WKO
District Administration Kirchdorf an der Krems
Email: contact.lanandina@gmail.com